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I feel he took great responsibility for making us feel safe and keeping us updated about the situation

... I also want you to know what a good job Franklin did for us on our tour to the Longji area.? As you know from speaking to him over the phone, we were detoured by a rock slide.? He reacted in a very professional way, and I feel he took great responsibility for making us feel safe and keeping us updated about the situation and his conversations with you.? You have an excellent employee in Franklin, and I hope you treat him generously...