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Well we are back from our holiday around China with your company.

Hello Zoe,
Well we are back from our holiday around China with your company. We both had a wonderful time, we found the tour to be well organised with good tour guides and a great itinerary.

We had one small problem as you know, when we missed our flight from Shanghai to Guilin. This was not the fault of your company just a problem with the airport not changing the gate details on the board or announcing the changed flight details in English.
Luckily, you had given us your personal cell phone number so we were able to contact you and make the necessary arrangements for both a new flight and an extra night accommodation in Shanghai.

Thank you very much Zoe and Discover China Tours, you took the headache and worry away from us.
We were able to book a new flight at the airport for the next day then catch a taxi from the Airport back to the Hotel, where our tour guide was waiting for us to book us back into the hotel. He was also there early in the morning to drive us back to the Airport to ensure we made our new flight.
We were very impressed with how your company understood our problem and took care of the new arrangements.

We would just like to thank you again for a great holiday and your professionalism in handling all our needs.
We will recommend your company to others without hesitation.

Kind Regards
Vicki Farrington and Kevin Graham