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Xian Tour Feedback from Mr. Jack Walling

Name: Jack Walling

Nationality: USA

Date: Nov 01, 2016

OP: Rita

please see my feedback as below.

A. Please give a comment on my work performance.

First of all one has to understand the barriers when communicating between countries. Notwithstanding, we had great communication, but I was concerned when we had several breaks in time. The breaks were for a couple of national things that I was not aware of. On your return you quickly responded and explained the circumstances clearly. Outside of the breaks you always responded promptly, answered all my questions and addressed all my concerns. Additionally, once I noticed a name was incorrect on the airline ticket you quickly followed through and had the name corrected with the airline. Your overall rating in my opinion is A+. Based on your performance I would use your company again and have already passed your information along to some folks that I have met along the way.

B. How about sightseeing? Is it well organized?

The trip was excellent and well planned. The flight was delayed for over an hour, which took time away from seeing some of the other areas that I wanted to see outside of the scheduled tour. The guide, Jacob, was perfect, his English was superb and his overall knowledge of the places was beyond expectations. Jacob, was very helpful with regards to assisting with my 85 year old Mother-in-Law. Jacob had a great sense of humor, which made the trip more fun.  It was unfortunate that our stay was cut a little short because of weather conditions and flight cancellations. Jacob together with your office worked with us in getting a plane change for our return to Shanghai. The guides performance is also an A+. If I were to return to Xi’an or the general area again Jacob would be a requested guide.

C. Comments on the hotel. What do you think of its location, room service, breakfast?

Hotel provided good accommodations and the breakfast was good. The location was great and we were able to walk the main street and get a glimpse of the Xi’an night life.

I will send you some pictures tomorrow or Wednesday.


The following pictures are taken by Mr. Jack Walling.

Terra-Cotta Warriors and Horses Museum